Free Standard Shipping for Orders Above ₹ 1000

Frequently Asked Questions

TOP QUERIES

1) Why has Durex launched its own website?

The biggest reason to launch our own website is to ensure we control the overall consumer experience and empower our consumers with an easy way of shopping.

2) What is Discreet Delivery?

We take your discretion very seriously, so please be rest assured that Delivery is always discreet, regardless if the shipping destination is your home, your office or any other address. Our delivery fleet will deliver the products to your respective address that has been selected. We mean it when we say Discreet and the delivery guy will also not know. The products ordered would be shipped in a discreet packaging box, which would only have your name and address details on it.

3) How will the packaging look like in case of a discreet delivery?

We deliver all our products in plain brown boxes, without branding. Furthermore, there will be no content description on the outside of the parcel, only the carrier label will be displayed. As a result no-one beside you will know the nature of the contents inside.

PRODUCT USAGE QUERIES

1) How do I use Durex Lubricants?

Our range of Lubricants are specifically meant to add pleasure. Here you can READ more about our product and how to use it.

You can also have a look at some of the great OFFERS on variety of product ranges available. We also offer Doorstep delivery in a complete discreet manner.


2) Are Lubes good for Anal Sex?

Yes our range of Lubricants are specifically meant to add pleasure. Here you can READ more about our product and how to use it.

You can also have a look at some of the great offers on variety of product ranges available today .We also offer Doorstep delivery in a complete discreet manner.


3) Are Durex Lubes edible ?

Dure Play Lubricant Gels is suitable for vaginal, anal, and oral sex. You can use any of our Lubricant Gel ranges safely with all Durex Condoms and toys. Just smoothe over the condom when it is already on. Please remember though, it is not a contraceptive and it doesn't contain spermicide.


5) Do Lubes affect pregnancy ?

Lubes have no spermicide in them and hence it wont have any impact on the pregnancy .This is also called out on the pack .


5) What is a Flavored Condom ?

To know about our Flavored condoms Click Here

For Buying Flavoured Condoms please Click Here Click Here


5) Do you have XXL size condoms ?

We presently don't have this range. However you can check out the other ranges on our website

CANCELLATION & RETURN POLICY

1) What is Durex Cancellation Policy?

The order can be cancelled until it has not been packed in our Warehouse through our website/M-Site. The entire amount paid will be credited into the same payment mode which was used while placing the order within 3-4 working days

2) How do I cancel my Order?

The order can be cancelled under “My Orders” section if the order has not been Shipped.

3) What is Durex Returns policy?

We do not have a policy of Return post shipping . However if you are not 100% satisfied with your purchase, you can return your order within 7 days after the original purchase date and get a partial refund. In case you would like to return the product please keep in mind the product must not be used and must be returned in the state you received them and be returned in the original packaging.

If for whatever reason you're not happy with your purchase in terms of product, simply contact our Customer Service Centre who will take care of everything for you.

You can contact our Customer Service center here at durex.india@rb.com

You can Track your order https://ecomexpress.in/ with the AWB no provided post shipping on your mobile number.

4) When is the refund policy applicable?
  • You received a wrong item …… Ooops this is embarrassing!.
  • You found the item missing!.... We would analyse and try to reship the missing item
  • You found the item damaged!.
  • In case you would like to return the product please keep in mind the product must not be used and must be returned in the state you received them and be returned in the original packaging.
5) How and when do I get my refund?

You will be refunded directly back to the Payment card used for the original payment. You can expect the money to be refunded within 3-6 days from the point we have received the returned product.

Note :- For COD there needs to be no money to be returned

6) Can I place a replacement for any single product?

Yes .We would love to service it subjective to availability and there needs to be a new order placed

7) Who can I contact if I have a question about a delivery?

For Delivery Queries :- 8376888888

PAYMENTS

1) Which Payment types do you accept?

We accept the following payment options at Durex

  1. All Credit and Debit Cards
  2. Net banking Options
  3. Payment Wallets
  4. NEFT/RTGS/IMPS
  5. Cash on Delivery ( Only at selected pin codes)
2) How does the Cash on Delivery (COD) payment work?

Cash on Delivery (COD) options are available and accepted upto Rs: 5,999/- .While checking out you may select the COD Options availability.

3) Why can’t I see COD option in my payment page?
  1. Order value may be higher than Rs:5,999/-
  2. Our delivery partners may not support the Cash on Delivery for your pincode
4) I am being charged GST while checkout. What is GST?

GST is a single tax which subsumes everything else like VAT, Excise, Entry tax etc. This is levied on every goods or services and has to be borne by the consumer.

5) How is the GST amount decided?

If applicable, the amount of GST collected from customer depends on the product category and will be calculated as follows:-

Min. 5% - Max. 28% of net payable (MRP - product discount - coupon discount) will be collected from the customer.

6) If I return/cancel the purchased product will the GST/VAT amount charged be refunded?

Yes the amount would be returned into the source account as per our Returns policy.

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